My Within
Politique de remboursement et de rétractation
Dernière mise à jour: July 2026
This policy explains your right of withdrawal and our refund practice under EU consumer law.
1. 14-day right of withdrawal
As an EU consumer you generally have 14 days to withdraw from a purchase without giving a reason.
2. Digital content waiver
For digital content and services (credits, WEVA reports, unlocking coach content, subscriptions) you expressly consent that performance begins immediately and acknowledge that you thereby lose your right of withdrawal once the content has been fully delivered / the service used (§ 18 FAGG). Unused credits may still be refunded on request.
3. Subscriptions
You can cancel a subscription at any time; it remains active until the end of the paid period and does not renew thereafter. We do not pro-rate partial periods.
4. How to request
Email support@my-within.com with your account email and the purchase in question. We aim to respond within 5 business days. Refunds are issued to the original payment method via Stripe. App-store purchases must be refunded through Apple/Google.
5. Coach content refunds
Coach earnings are held for 14 days. During this window, eligible refunds restore your credits and reverse the coach's pending balance. After release, refunds are handled case-by-case by support.
6. Contact
Inside Out Harmony e.U. — support@my-within.com.